Hybrid workforces are here to stay – so how do you integrate your VoIP phone system with Microsoft Teams?

When the pandemic hit, loss of communication was perhaps the most daunting obstacle for every business. Video calls became critical and platforms like Microsoft Teams enjoyed a meteoric rise, helping corporations survive by supporting their employees to communicate and collaborate while working remotely.

Teams was a popular choice for businesses as it was already bundled with Microsoft Office. It offered an easy way for companies to message, video conference, file share and collaborate in real time.

While the era of hybrid work is here to stay – almost 45% of workers split their week between days in the office and working on the road or at home – one of the most common forms of communication is still the phone. For true business productivity, companies also need access to voice.

But Microsoft is not a telecom provider. It’s simply not good at voice. Its phone system has basic features and comes with a hefty price tag – the cost of purchasing the add-on licenses and call plans can quickly add up. Service outages and the lack of 24/7 support from Microsoft are also a concern. In fact, 85% of Teams users pick another phone system.

Given that work is now permanently centred around the work we do – not where we do it – reliable, unified communication is more important than ever.

With old-fashioned office spaces growing increasingly rare, it’s vital that employees can securely place and receive internal and external calls with anyone, anytime, anywhere.

The solution? vControl’s Microsoft Teams VoIP integration!

vControl has an affordable first-class VoIP system that works alongside Microsoft Teams to give you a seamless experience. It’s perfect for small to medium sized enterprises.

It includes all the essential telephony features and capabilities required for internal and external communication: call queues, call forwarding, voicemail, transferring, auto attendants that can be configured for office hours, out of office hours and holidays, call parking, call blocking, mute/unmute, group call pickups, call delegation and much more.

Why choose vControl to integrate your phone system with Microsoft Teams?

Reliability

Transfers happen seamlessly when the team is split between the office, home and road. Competitors’ phone systems in Teams often experience delays, such as slow connection times and slow hold music times – callers think the phone call has actually ended. With vControl this is all instantaneous. You can transfer from device to device with no delays.

Flexibility

The system is totally flexible and doesn’t change regardless of where your employees are working. For example, if someone working from home gets a phone call on Teams, they can transfer easily to someone working in the office.

Fast setup

With vControl, your entire team can be set up in just one day. There’s no need for complex technology rollouts. It takes more than a month for competitors to set up an entire team of employees with a Teams phone system.

Low pricing

vControl costs less. There are no set up fees and a very small charge of $8 per user per month, which includes a phone number. You have the reliability of the vControl phone system but the flexibility of working within Teams. You can easily change the number of users at any time.

Expertise and support

vControl comes with round-the-clock technical support. We are Australian-owned and operated and trusted by hundreds of Australian businesses. Call us anytime.

The shift to digital workspaces was inevitable – COVID-19 only accelerated it.

Many businesses will likely decide to remain fully or partially remote because of cost savings, convenience, expanded hiring opportunities and evolving workforce expectations.

To keep you and your team working remotely and securely from anywhere it makes sense to choose tools and applications that offer seamless integration, that way you have a lot less to manage.

If you’re a vControl customer already it’s easy to add this service on to your current agreement.

If you’re looking for a better service, contact our expert team today to find out more about how it all works and give the integration a try. Link