“Contacting the vControl team is easy! Calls are answered quickly by a real person who knows how to respond to technical questions. The vControl developers help go over any system information on the spot, which can be relayed to clients in a time efficient manner.”
Our client is a computer and component warehouse that works with large pharmacy groups and medical practitioners. They are a highly regarded provider of a complete range of IT hardware, software, security and on-demand support services for more than 100 businesses. They offer a full range of IT project related services, including network design, project management and implementation, all the way through to desktop support.
Our client was experiencing problems with its previous supplier. There was a lack of flexibility, some call quality issues, and they seemed quite costly. In addition, provider support was pretty much non-existent.
They were impressed with the simplicity, ease and cost savings of using vControl’s VoIP hosted PBX service. They had seen one of their clients using our system and opted to deploy with vControl for one of their newer projects.
We definitely came in as a much more cost-effective option. There were other big advantages, too.
vControl helped create an ‘out of the box’ VoIP phone system for our client, medical IT providers, all delivered on a platform that was robust and secure. Additional features were created directly by vControl’s developers and the tech team was available on-call to help answer tricky questions and provide top-notch support.
The best part? When a simple service offering does not fit with a business they’ve onboarded, they can request just about anything they desire in call flow and phone operations, and it can be created quickly and easily for them. For example, using the voice studio that interacts directly with the vControl system to set weekly specials messages for over 100+ stores.
vControl has enhanced our clients’ services by allowing them to offer a hosted PBX platform that is flexible, secure and cost efficient.
Their IT staff can easily create and control whole chemist outlet franchises and all client phone systems with the click of a button, ensuring the highest level of vendor support for their clients.
As an IT provider, they were very capable of looking after their clients’ phone systems themselves. We have given the freedom they need and desire to control the VoIP hosted PBX product themselves.
The easy-to-use commercial grade system has given them the confidence and freedom to say yes more often to their clients when it comes to their business phone system needs, no matter how out of the box the request may be, and a functional support service for their telecommunications needs.
If you are a business looking for a reliable VOIP telephone system, our team is here. Contact us today.
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