How your business could benefit from a VoIP phone system

With so much outsourcing, hybrid working and digital transformation, it’s critical that businesses have a phone system that is feature-rich, low-maintenance and inexpensive.

The virtual PBX phone system uses Voice over Internet Protocol (VoIP) technology. It’s a cloud-based telephony solution that moves your whole phone system online, so all your calls are sent over your internet.

VoIP technology has been around for some time now. It was born out of the necessity for seamless and fluid communication. More and more businesses are installing VoIP systems. It has been adopted across the board in every industry and provides its users with a smorgasbord of advantages.

If you ask the right questions and know what to look for, finding the right plan from the right provider will save you money, boost productivity, and expand the capabilities of your business.

Here’s everything you need to know.

What is the upside to moving to a VoIP phone system?

With VoIP, you don’t need to be in an office or sitting by your desk phone to take phone calls. You can make and receive business phone calls from your tablet, laptop and smartphone. In a world where virtual offices are becoming the norm and employees and collaborators are working remotely, this is a great advantage.

VoIP calls are much cheaper and there is no expensive line rental. A suite of cool features – that normal phone companies charge extra for – are included. Aside from the cost savings and increased security, you also get all the advanced phone features like call waiting, call routing, IVR, caller tones, auto-attendant, multiple phone numbers and call analytics.

VoIP call quality is higher than ever before and is well suited to integrate with emerging tech, including 5G. Plus VoIP can be set up at the click of a button and become user ready immediately.

There’s plenty of other features to get excited about, too.

How can hosted VoIP help my business stay connected?

There has been tremendous growth in recent years in businesses moving from traditional phone providers to the cloud, including many Australian small businesses and enterprise companies.

Copper phone networks won’t be around much longer. PSTN is old technology that will be switched off between now and 2025, so now is the time to take action.

IP based solutions such as VoIP and SIP are the top alternatives for businesses.

Hosted VoIP is a cloud-based system that gives you all the benefits of VoIP without the need to set up physical infrastructure, lines and equipment in your office or workplace. It’s a guaranteed way to save money because you don’t need to invest and install software and hardware onsite (apart from the physical phone or softphone), you don’t need the technological and programming know-how, and you don’t need as many IT experts on staff.

How do I add VoIP as a service to my IT business?

If you are looking to expand your offering and boost your revenue, you can use a professional VoIP provider’s software and knowledge to launch your own VoIP service. Many VoIP providers have generic VoIP solutions that your business can brand. This allows you to take control of your client's business phone systems while becoming the professional front for your very own VoIP phone service. And, you can gain more clients when selling this as a managed service.

If you are looking to add a white label VoIP offering to your product portfolio, we highly recommend you work with a provider who has an established reputation with the technology. You’ll need instant provider support with a team who can talk you through even the toughest of client requests when you are on location.

So, what makes a great VoIP provider?

When it's your business, you know how important it is to give your clients flexibility, competitive pricing, and for you to have control over how you manage the entire service, not to mention the importance of call quality plus a robust infrastructure to make sure your customers are satisfied, all the time.

Some providers offer reliability but not customer service, others offer great commissions but don't deliver on quality of service, some fail on providing you with instant technical help that is needed to be seen as a professional in your customer's eyes.

Make sure you partner with a VoIP provider who cares about how you look to your customers, one that wants to develop products with you, reach new technical heights together, and provides professional advice and a flexible service.

Why choose vControl as your VoIP provider?

Rock-solid cloud PBX!

We designed the entire vControl infrastructure from the ground up to ensure reliability, automatic disaster mitigation, flexible load distribution, and security and audio fidelity, enabling businesses to offer premium hosted PBX.

Call dropouts, poor audio quality, connection failures and many other issues are actively avoided through reliability focused setup and deployments.

Our cluster is rapidly scalable and geographically redundant, protecting the system against even extreme events such as entire data centre outages and monitored 24/7 by our network operations team.

Your techs don't need to be telecommunications savvy to use vControl. vControl comes with round-the-clock technical support. Our experts answer all the difficult questions while your IT staff are on the job. A full development team is at your disposal to create out-of-the-box solutions for you.

Why is vControl the best choice for my business?

We care about your reputation and the services you offer your customers. As a partner of vControl, you gain a host of specialist provider features and time-saving operations to help your team complete customer set-ups faster with more control, and make sure they feel your presence when it comes to managing their service.

We take care of all the necessary servers, wholesale agreements, bandwidth, billing platforms and porting so you can offer enterprise grade services to your customers. Even metrics such as dial plan response time are measured and optimised, with nothing left to chance.

The path to being a successful provider of VoIP communications starts with vControl:

• Rising % commissions with bigger revenue-making opportunities
• Creative team of phone system developers – free to utilise
• Free provider onboarding – no outlay to become a provider
• White label, referral, or reseller – it's your choice
• Fast free backup and technical support services
• Total re-branding ability – you become the face of the product
• Proven call quality, technical systems, and platform excellence
• A range of new specialty platform features only for providers
• Australian-owned and operated
• No contract, no lock-in, no minimum client sign-up requirements